We hope this section will answer your questions. If you still have a question regarding shipping, billing or one of our products, please reach out.
Shipping times differ for everyone depending on city, country and warehouse locations. If you’d like to check on your order, please email us at [email protected]
We want to do everything we can to ensure you’re 100% satisfied with your order. To learn more about the specifics of our policy, refer to our Sales & Refunds document.
Most Fugu products are backed by a warranty. As it says in our Terms and Conditions, if you bought your bag on our website, you’re entitled to a warranty if your bag is defected in any way. If you bought your bag on a crowdfunding site, there is no warranty, though you can email us and we’ll do what we can to assist you and ensure you’re satisfied.
After feedback from our customers, we’ve decided to improve Influx by upgrading some technical parts. Feel free to sign up to our newsletter to be notified when it’s back in stock.
You sure can! Just visit the Shop Now page to place your order.
Since each airline varies in regards to their size regulations, it’s important that you check with the airline you fly most to ensure you don’t exceed the maximum size allowed. We designed our suitcases with knowledge of standard carry-on sizes in mind to ensure they’re accepted by most airlines.
If you’re purchasing Rollux, you can definitely choose your color. You will be given 3 different options at checkout. Influx on the other hand is only offered in one color as of now.
We recommend wiping your suitcase with a damp rag and avoiding harsh chemicals or sprays.
If you’re interested in becoming a distributor, please send us an email at [email protected] with the subject line: Potential Distribution Partner.